SP7 steps
Message contains “order”, “tracking”, “shipped” or “where is”
Automations
What answers without you
Each one hands over to a person the moment it stops being sure. That handover rate is the number to watch, not the resolution rate.
6
running
840
handled without a person
53
handed to a person
working as intended
Workflows
3A message arrives, and it walks a branching path — ask, wait, check, decide, or give up and fetch a person.
BT7 steps
Message contains “book”, “table”, “reserve”
OB2 steps
Any message between 19:00 and 06:30
Sequences
3A fixed run of messages with gaps between them. Anyone who replies drops out, which is the whole point.
SP4 messages
Starts when: Tagged “Subscriber” for the first time
KC3 messages
Starts when: Tagged “Warm lead”
KC2 messages
Starts when: No order in 60 days
Comment replies
3Someone comments a keyword, and it turns into a private message. The public reply is a courtesy so the thread does not look ignored.
“Link” → send the shop
KCEvery post on @kilocoffee
linkwherebuyshopPublic reply
Sent you a message 👀
Private message
Here you go — kilocoffee.co. The Huila is the one on the front page this week.
412triggered388messages landed24could not be messaged— they have to have messaged you before, or the network blocks it
“Recipe” → the cold brew method
KCCold brew is back · 12 July
reciperatiohowPublic reply
Just messaged you the method.
Private message
1:8, coarse, 16 hours in the fridge. Strain twice. That is the whole thing.
96triggered91messages landed5could not be messaged— they have to have messaged you before, or the network blocks it
“Menu” → today's board
OBEvery post on Odeon Bakehouse
menuwhat's ontodayPublic reply
Sent it over.
Private message
Today's board is on the site — it changes at six every morning.
0triggered0messages landed0could not be messaged