Workflow
Where is my order
Message contains “order”, “tracking”, “shipped” or “where is”
Running
318
runs
87%
settled themselves
41
passed to a person
v4
live version
SPSaltbox Provisions
What happens, in order
The number on each step is how many runs reached it. A step nothing reaches is a step to delete.
TriggerSomeone asks about an order
4 keywords
IfDo we know who they are?
Contact has a subscription
If yesSend the tracking we hold
If noHand to a person
SendSend the tracking we hold
Uses {{tracking_url}}
WaitWait for a reply
Up to 2 hours
IfDid that settle it?
Reply matches “thanks”, “got it”
If yesTag “self-served”
If noHand to a person
Hand offHand to a person
Assigned to whoever is on the inbox
TagTag “self-served”
Ends here
41 of 318 runs ended with a person picking it up. That is the number to keep honest — a workflow that never hands over is either perfect or lying to somebody.