Mara PembertonKilo front of house
+254 7xx xxx 441 · 12 minutes ago · 1m 36s
Asked where the October box was. Agent could not find the order, put her through to Nadia.
Calls
Who rang
WhatsApp calls and ordinary calls in one history. The person ringing does not know the difference, so neither does this list.
5
calls
2
an agent answered
1
handed to a person
1
missed
AI agent · “Kilo front of house”
Answers +254 7xx xxx 118. Answers, takes a message, and hands to a person if asked twice.
handed over
UnknownPhoneKilo front of house
+254 7xx xxx 002 · 1 hour ago · 0m 41s
Opening hours on a bank holiday. Answered and closed without a person.
Priya Raman
+44 7xxx xxx 887 · Yesterday 15:20 · 6m 52s
Wholesale terms. Nadia called her back after the lead came in.
UnknownPhone
+254 7xx xxx 771 · Yesterday 19:40
After hours. No voicemail left.
Samuel OtienoPhone
+254 7xx xxx 318 · 2 days ago · 1m 2s
Left a message asking about two-café pricing. Transcribed into the inbox.
What an agent can and cannot do
- Answers on the first ring, day or night, and never leaves someone on hold.
- Reads your opening hours, your menu and your brand kit — nothing else.
- Hands over the moment it is asked twice, or hears anything about a complaint.
- Says it is an assistant if asked. Pretending otherwise is illegal in several places and dishonest everywhere.