Measure
How the inbox went
Every conversation that arrived, whether it got an answer, and how long the person waited for it.
Pulse
Headline numbers for the selected window.
Arrived and answered
Last 7 days · the gap is what nobody got to
How long they waited
Median minutes to a human reply · target 60
Sun is the one that hurts
141mMore than twice the hour you promised, because nobody is rostered on the inbox at the weekend.
When it arrives
Conversations by hour block. Darker is busier.
Your busiest block is your slowest reply
Sat 09:00Saturday morning takes the most messages and waits the longest for an answer. That is one rota change, not a staffing problem.
What kind of thing
Answered against received, by kind.
Mentions are the hole
18 of 42They are the cheapest goodwill in the list and the easiest to miss, because nothing pushes a mention at you.
By account
Where the volume lands and how fast each one gets answered.
| Account | Received | Median reply | Still waiting |
|---|---|---|---|
| @kilocoffeeKC | 84 | 21m | 3 |
| +254 7xx xxx 118KC | 61 | 9m | — |
| @kilocoffeeKC | 61 | 46m | 9 |
| Odeon BakehouseOB | 27 | 5h 40m | 4 |
| Bellwether TableBT | 24 | 55m | 2 |
| @kilocoffeeKC | 18 | 2h 8m | 7 |
Odeon Bakehouse is the slowest at 5h 40m — reviews sit longest because nothing pushes them at you.